We are just as excited as you are for you to receive your Uppari, and we’ve dressed it up for the occasion! Your Uppari will be tied up in a beautiful ribbon bow, and is secured in your own personal storage bag – we want everyone to feel like their uppari delivery is special, even if it’s a gift to yourself! All Upparis come packaged in a branded mailing satchel, so you know exactly what item has turned up on your doorstep.

Our awesome Upparis (adult size) are currently a one size fits most design, which is loosely based on a size 6XL hoodie. This design is ideal for those 14 years and above for the perfect fit. The Kids Upparis are 30% smaller than the original Uppari and are designed for children aged from 3 to 13 years old. Please see below for further details of our sizing! All of our Upparis are made individually with love so there may be a slight size variation per Uppari.

Been living, sleeping and eating in your Uppari for 3 weeks non stop and only taking it off to go in the shower (hopefully!)? You can find all care instructions on the inner tag of your uppari, however standard care options for our upparis are as follows:

• Hand or machine wash in cold water
• If machine washing, ensure a gentle cycle is selected
• Use only mild detergents (approved for wool/ silk)
• Avoid mixing with other colours
• Do not tumble dry
• Do not iron
• Do not dry clean

However if you really want to best preserve the cuddliness and softness of the uppari for as long as possible, we recommend hand washing it in cold water.

Missed out on your favorite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.

We love our furry friends, and we know you do too! All Upparis are made with cruelty-free vegan Sherpa-fleece and flannel-fleece. So it feels like you’re cuddling a fluffy sheep, but nicer 🙂

Oh dear, you can definitely tell the ones who haven’t experienced the Uppari themselves yet! We can promise you, the Uppari is worth every penny. Gone are the days of shivering in your pajamas with holes in them that you can’t quite justify throwing away – we ensure to source only the best possible materials for our adorable upparis so that they are designed to last! Once you put that soft, marshmallow-y fluff blanket over you, you’ll know exactly what we’re talking about.

We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision (unfortunately an animal that’s half meerkat/half mermaid has already been suggested, before you ask!). Unfortunately we can’t guarantee your design will be made, and are not yet offering custom Upparis at this point – sorry Uppari friends!

Apart from being made with clouds and marshmallows, our Upparis are made from a premium sherpa fleece interior and soft flannel fleece exterior. Don’t be fooled by the word ‘sherpa’ though – this is a completely cruelty-free and vegan version of sheep’s fleece made from polyester, so rest assured no fluffy friends are now hairless from the making of your Uppari.

Our Upparis are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase (like for all the mums on the Under 10’s footy team who are shivering on the school sport sidelines) please email us at help@uppari.com for more information!

Nobody panic! If you can’t add an item to cart, it may unfortunately be a sold out item. Try your equal-first or second-favourite pattern, otherwise we update our website regularly so that pattern you have your heart set on should be available again and on our website when they will be available again.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached swing tag, bow branded dust bags, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes the uppari is just not quite the right fit for some people. You can certainly return your uppari to us for a full refund, provided it is returned within 30 days.

*Please note: all Upparis must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return.

Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your Uppari to us for an exchange to a new pattern, provided it is returned within 30 days.

*Please note:all upparis must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return.

We’ve got you covered here too. All returns (for both refunds and exchanges) within EU will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a help@theuppari.com and they will be able to help you along the way.

*Please note: Unfortunately we are unable to create free return labels automatically, so if you’re needing to return from across the ditch then simply contact our team who will assist you with organising your return – we will still offer our free returns policy, scout’s honour!

We are working hard behind the scenes to get the Upparis in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.

All jokes and puns aside – your privacy and security is our highest priority. We use Stripe Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

*Please note: These are separate companies to us and you will need to create an account with either of them.

Woo, it’s on sale – so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in – make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single uppari orders only).

Made your Uppari purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely Uppari team at help@uppari.com and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Uppari orders only).

Want to share that Uppari love? Unfortunately we don’t offer gift cards or vouchers, but we have a flexible return policy – so you can buy that lucky person an Uppari, and we can help them find the right design!

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with the courier.

*Please note: Once we pass your Uppari order to the courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by parcel delivery company. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Something not quite right with your order? Don’t worry, our Uppari team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is help@uppari.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Helsinki to Sydney, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Uppari stories, as it warms our hearts to see our Upparis being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at help@uppari.com.

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by entering your e-mail on our signup page or emailing us at help@uppari.com and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link – (we’ll miss you though!).

Please note that email is the best method of contacting us as it allows us to keep a trail of any issues you may have had with your order.